For one year from date of purchase, AO Eyewear will repair or replace this eyewear (at our option) if defective in material or workmanship. No warranty is expressed or implied regarding damage resulting from consumer misuse or neglect or for any consequential damages arising out of the use of the glasses.
Customer must secure advance written authorization from our Customer Service Department to return merchandise. Our Hassle Free Return Policy provides inventory balancing without restocking fees, as long as returns are replaced dollar for dollar with AO Eyewear products and are returned within six months of purchase. Returned inventory must be current with AO Eyewear's product offering at the time of return. Goods being returned not accompanied by a cover order of equal dollar value will be subject to a 15% handling charge.
All returns must be shipped prepaid from point of origin, and must bear the authorization number provided by our Customer Service Department. Product returned must be in original sealed factory packaging. To order or to obtain information concerning delivery, billing, pricing, repair work or returns, contact our Customer Service Department by phone 1-800-777-1173 or email email@example.com.
Replacement Parts can now be ordered in our online shop. If you need more information, please call 800-777-1173 or e-mail.